1 Introduction
Bingo12 ("we," "us," or "our") respects the privacy of every person who uses our online gaming platform at https://bingo12.best. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you register for an account, make transactions, play games, or interact with the platform in any way.
This policy applies to all users of the Bingo12 platform, with particular attention to players based in the Philippines. We are committed to complying with applicable data protection laws, including the Philippines' Republic Act 10173, also known as the Data Privacy Act of 2012, as well as its implementing rules and regulations.
This Privacy Policy should be read together with our Terms and Conditions. Together, these documents form the complete agreement governing your use of Bingo12.
2 Data We Collect
Bingo12 collects personal data only to the extent necessary to provide you with a secure, functional, and enjoyable gaming experience. We do not collect personal data beyond what is described here.
2.1 Information You Provide Directly
- Registration data: Full name, date of birth, gender, email address, mobile number, and residential address.
- Identity verification documents: Government-issued ID (passport, UMID, driver's licence, PhilSys ID, SSS ID, or similar) submitted to verify your identity and age.
- Payment information: GCash account number, Maya wallet details, bank account information (BDO, BPI, UnionBank, or other Philippine banks), or card details for Visa/Mastercard transactions. Note: full payment credentials are processed securely by our payment partners — Bingo12 does not store complete card numbers on our own servers.
- Communications: Messages, support tickets, and live chat logs when you contact our customer support team.
2.2 Information Collected Automatically
- Device data: Device type, operating system, browser type, screen resolution, and unique device identifiers.
- Usage data: Pages visited, games played, session duration, bet history, and interaction logs on the platform.
- Technical data: IP address, time zone, approximate geographic location, and connection type.
- Cookie data: Information gathered via cookies and similar tracking technologies (see Section 9 for full details).
3 Why We Use Your Data
Every piece of data Bingo12 collects serves a specific purpose. Here is a clear breakdown:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration details, contact information |
| Identity and age verification | Government-issued ID, date of birth |
| Processing deposits and withdrawals | Payment details, transaction history |
| Fraud detection and prevention | IP address, device data, transaction patterns |
| Regulatory compliance (AML, KYC) | Identity documents, transaction records |
| Customer support | Account data, communication history |
| Responsible gaming | Playing history, session data, self-exclusion records |
| Platform improvement | Usage data, device data, feedback |
| Marketing communications (with consent) | Email, mobile number, preference data |
Bingo12 will never use your data for purposes not listed above without first obtaining your explicit consent. If we introduce new uses for your data in the future, we will update this policy and notify you accordingly.
4 Legal Basis for Processing
Under the Philippines Data Privacy Act of 2012 and applicable international frameworks, Bingo12 processes your personal data based on the following legal grounds:
- Contractual necessity: Processing required to provide our services — including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and licensing conditions imposed by regulatory authorities.
- Legitimate interest: Processing for fraud detection, platform security, and internal analytics, where our interests do not override your fundamental rights.
- Consent: Processing for optional activities such as marketing communications, where we rely on your clear and informed consent. You may withdraw this consent at any time without affecting your ability to use the platform.
6 International Data Transfers
Some of the third-party service providers Bingo12 works with may process your data outside the Philippines. Where this occurs, we ensure that appropriate safeguards are in place to protect your data to at least the same standard required by the Philippine Data Privacy Act.
These safeguards include contractual data processing agreements with service providers, ensuring that any international transfers comply with applicable law and that your personal information receives an equivalent level of protection regardless of where it is processed.
7 How Long We Keep Your Data
Bingo12 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulatory obligations.
| Data Type | Retention Period |
|---|---|
| Account and registration data | Duration of account + 5 years after closure |
| Transaction and financial records | Minimum 5 years (AML compliance requirement) |
| Identity verification documents | Duration of account + 5 years after closure |
| Communication and support records | 3 years from last interaction |
| Device and usage logs | 12 months on a rolling basis |
| Marketing preferences | Until consent is withdrawn |
When your data is no longer needed, Bingo12 will securely delete or anonymise it. Anonymised data (data that cannot be linked back to you) may be retained indefinitely for analytical and platform improvement purposes.
8 How We Keep Your Data Secure
Data security is taken seriously at Bingo12. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.
- SSL/TLS encryption: All data transmitted between your device and the Bingo12 platform is encrypted using Secure Sockets Layer technology.
- Secure payment handling: Card and e-wallet transactions are processed by PCI DSS-compliant payment partners. Bingo12 does not store full payment credentials on its own servers.
- Access controls: Only authorised Bingo12 staff have access to personal data, and only to the extent required for their specific roles.
- Regular security audits: The platform undergoes periodic security assessments to identify and address potential vulnerabilities.
- Incident response: In the event of a data breach that affects your personal information, Bingo12 will notify you and the relevant regulatory authority within the timeframes required by law.
While Bingo12 takes these measures seriously, no online system can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone.
9 Cookies and Tracking Technologies
Bingo12 uses cookies and similar technologies (such as local storage and session storage) to provide a functional and personalised experience on the platform. Here's what we use them for:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Keep you logged in, maintain your session, enable core platform functions | No — required for the platform to work |
| Functional | Remember your language, game preferences, and display settings | Yes — via browser settings |
| Analytics | Understand how players use the platform so we can improve it | Yes — via cookie preferences |
| Security | Detect suspicious activity, prevent fraud, and protect your account | No — required for account security |
You can manage or delete cookies through your browser settings at any time. Note that disabling non-essential cookies will not prevent you from using Bingo12, but some features or personalisation options may not function as expected.
Bingo12 does not use third-party advertising cookies or share your browsing activity with advertising networks.
10 Your Privacy Rights
As a player on Bingo12 and as a data subject under the Philippines Data Privacy Act, you have the following rights regarding your personal data. These rights are real and we take them seriously.
Right to Access
Request a copy of all personal data Bingo12 holds about you, along with information on how it is used.
Right to Rectification
Ask us to correct any personal data that is inaccurate or incomplete. You can also update most details directly in your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Restrict Processing
Ask Bingo12 to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
Right to Data Portability
Request your personal data in a commonly used, machine-readable format so you can transfer it to another service if you choose.
Right to Object to Marketing
Opt out of marketing communications from Bingo12 at any time by clicking "unsubscribe" in any email or contacting our support team directly.
To exercise any of these rights, contact us at support@bingo12.best. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request to ensure the security of your account.
If you are not satisfied with how Bingo12 has handled your request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory body responsible for enforcing the Data Privacy Act.
11 Minors and Under-Age Users
Bingo12 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register for or use the Bingo12 platform under any circumstances.
If we discover that personal data has been collected from a minor without verified parental consent, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have accessed Bingo12 are encouraged to contact us immediately at support@bingo12.best so we can act quickly.
12 Changes to This Privacy Policy
Bingo12 may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the platform's features. When we make changes, we update the "Last updated" date at the top of this page.
For significant changes — particularly those that affect how your data is collected or used in a new way — we will send you a notification via email or through your account dashboard before the changes take effect. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.
We recommend revisiting this page periodically so you always know how your data is being handled by Bingo12.
13 Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how Bingo12 handles your personal information, please don't hesitate to get in touch. Our team is available 24/7 and will handle your inquiry with care.
Email: support@bingo12.best
You can also find answers to common questions on our FAQ page, or review our Terms and Conditions for more context on how the platform operates.